April 2013
WTF Was I Thinking?
What was I thinking when I started out on this green meeting journey? There wouldn't be any resistance by venues, hotels and suppliers? The key stakeholders of organizations would immediately embrace sustainability as "the right [...]
March 2013
Numbers Are Our Friends!
BUYER BEWARE: This symbol with a number in the middle on the bottom of a plastic container doesn't necessarily mean it is easily recycled. It is simply a way to identify what type of plastic [...]
You Are Authorized to Help Each Other
Customer Service...where did it go? Did it take the ability to think outside of policies, standards and rules with it? When did we stop being people helping other people and start using "the corporate script?"I [...]
Story Problems
You remember those lessons..."If a train going 60 mph passes another train going 40 mph, how many apples do you have left?"Case studies are similar, just not as confusing. In fact, event case studies actually [...]
Do You Know Who I Am?
"Hello, I am Mr X's personal assistant and I am calling to let you know he will be at your conference.""Yes, I understand you have online registration, but Mr X doesn't register online.""He would like [...]
February 2013
What Keeps Us Up at Night
According to over 600 planners who completed the Meetings Focus Trends Survey, it's the "not so little" things worrying them, such as: Low budgets The economy Increasing costs of venues and suppliers Increased workload due [...]